MEDIATION OF A BUSINESS DISPUTE

• Mediation of a business dispute is an alternative dispute resolution process (ADR) offered by Arizona Association of REALTORS® (AAR).
  
• A REALTOR® must be a party to the business dispute.
• A mediation conference will be arranged when all parties agree to participate – mediation is voluntary.
  
• There is no fee associated with mediation, unlike arbitration.
  
• A trained REALTOR® mediator will work with the parties to resolve the dispute and arrive at a mutually agreed upon settlement.
  
• The parties to the dispute decide the settlement rather than a hearing panel decision for them.
  
• Mediation = win-win, whereas a Hearing Panel = one winner, one loser.
  
• If the parties to the dispute cannot agree on a settlement they may terminate the mediation.
  
• Mediation is a confidential process.
  
• Mediation moves faster than a formal arbitration process

SUBMISSION OF A REQUEST FOR MEDIATION

• Have the Designated Broker [REALTOR® Principal] sign and approve the request for mediation.

• Include a written narrative describing the circumstances. Supporting documents are optional.

• Once AAR receives the completed Request for Mediation, AAR will contact the opposing party to offer mediation and describe the process.

• If all parties agree in writing, AAR will arrange a mutually agreeable conference date.

• In the event a resolution is not successful, the Complainant can file a formal arbitration request or can continue with a previously filed request.